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Shipping Policy

Because our products are all freshly made at the time of order, please allow 2-3 business days for processing for larger orders. We do not allow the reselling of our products without explicit permission.

We ship ONLY to the verified address listed with your account.

THEORY does not offer any form of package insurance. Instead it is recommended that you purchase supplemental package insurance using the tracking information provided.

INTERNATIONAL BUYERS PLEASE READ OUR INTERNATIONAL SHIPPING POLICY: Although 99% of our packages are delivered promptly, we must make you aware that some package do get lost or seized by customs. Buyer will be responsible for all fees and complications incurred in relation to shipping internationally, including fees or complications relating to international customs. THEORY doe not claim liability for undelivered packages, lost packages, or packages confiscated by customs and will not issue full or partial refunds due to these complications. It is advised that all buyers check your country's customs laws and fees. All orders should be placed with this in mind.

Returns Policy

Please contact us FIRST for your RTN authorization. You will be refunded upon receipt of your return, minus a 25% restocking fee upon verification of return. Unfortunately it is unlawful to accept returns of opened chemical products. As a result, we cannot accept the return of such products regardless of meeting other returns guidelines.